We provide a variety of consulting services that complement our product offerings as a comprehensive business solution for our clients in order that maximum value could be obtained from our software solutions. Based on our extensive experience, software development in general only constitutes a portion of the overall solution whereas consulting services form an integral part of a successful and value driven implementation. These services include Software Implementation, Software Training, and Software Support and Maintenance.
Software Implementation Services
The CorrTec Software Implementation Services assure an effective and timely implementation of the software solution. Our consultants can provide assistance to the organization’s internal project team, or alternatively they can assume primary responsibility for any phase of the implementation from initial requirements analysis to project management and global roll-out of the final solution.
Software Training Services
Ongoing software trainings and process improvements are some of the key factors to derive a full benefit from any new software solution. Initial training often only provides an overview of the new product utility, however in order for the customer to maximize the product benefits, retraining is highly recommended. This is especially important as annual product releases are delivered as part of the on-going maintenance and support to our customers.
Software Support and Maintenance Services
- The support and maintenance services offered by CorrTec includes:
- Global Support Infrastructure and Experience
- Dedicated Customer Service Representative (CSR)
- On-site or Remote Diagnostics and Repair
- As part of our maintenance program, CorrTec also provides updated versions of the software solutions under the applicable maintenance agreement. The updated versions may include:
- SWIFT regulatory requirements
- National and regional legal and regulatory requirements
- Technological enhancements (compatibility with the latest hardware and software releases)
- Competitive solution enhancements developed in conjunction with our user group and continuous market research